Brainier Privacy Policy

Our Commitment To Your Privacy

Brainier is committed to respecting your privacy. This privacy policy applies to www.brainiersolutions.com owned and operated by Brainier Solutions, Inc. Providing a secure environment in which you can participate in on-line activities is important to us. This Policy discloses Brainier (collectively, "We", "Us", "Our") privacy practices and expresses our commitment to keeping you informed of the information we collect and how it is used. We ask that you take time to read it carefully. We may update this Policy from time to time to reflect new uses, rules, regulations or technologies that impact your privacy. We recommend that users review our Policy on a routine basis to view any changes.

TRUSTe

Brainier participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Brainier is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework's applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield List.

Brainier is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Brainier complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Brainier is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Brainier may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Brainier commits to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Information Collection

You make the decision whether or not to proceed with any activity that requests personal information, but please be aware that if you choose not to provide the information requested, you may not be able to complete certain transactions with Brainier.

Sometimes, such as when you register for a service, order a product, participate on our blog, request a free demo or make other inquiries, we will ask for specific information about you in order to provide that product or service to you. We will need certain personal information such as name, contact information, and billing information including credit card number.

We post customer testimonials on our Web site which may contain personal information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at support@brainiersolutions.com.

Please remember that when you submit information to a discussion group, blog, or some other public forum, the information submitted will be deemed public information and will not be considered confidential. You should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. To request removal of your personal information from our blog or community forum, contact us at support@brainiersolutions.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

  • Data Retention

    We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@brainiersolutions.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

  • Communications from the Site

    We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

    In order to tailor subsequent communications to you and to continually improve Brainier offerings, we may also ask you to provide information regarding your personal or professional interests, demographics, past experience with Brainier products and services, and detailed contact preferences. We do, however, provide our users a choice as to whether or not they would like to receive these communications. Please see our Choice/Opt-Out section.

  • Newsletters

    Users may from time to time receive up-to-date information on products and services via our email newsletter. Again, out of respect for your privacy, we give users the choice to opt-out of receiving these communications. Please see our Choice/Opt-Out section.

  • Surveys

    We may also periodically conduct business and individual user surveys because they provide us with important information that helps us to improve our products and services. Participation in such surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information. Any personal information submitted in response to a survey will remain strictly confidential.

  • Cookies / Tracking Technologies

    Technologies such as: cookies, beacons, tags and scripts are used by Brainier and our marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

    We use cookies for our shopping cart, to remember users' settings (e.g. language preference), for authentication, live chat, and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

    We use Local Storage, such as HTML5, to store content information and preferences. Various browsers may offer their own management tools for removing HTML5.

  • Log Files

    When you visit our Sites, we collect your IP address and store it in a "log file." We also collect information about the browser and operating system you use, and store that information in log files. We use IP addresses we collect to analyze trends, administer our Sites, track users' movements within our Sites, track the sites users access just before (but not after) they visit our Sites, and gather broad demographic information for use in aggregate form. We do not link this automatically collected data to other information we collect about you.

  • Behavioral Targeting / Re-Targeting

    We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

  • Other

    Data you submit online may also be combined with other information you provide through other means of communication, such as postal mail.

Choice/Opt-Out

We will not use your personal information for purposes not directly related to products and services you've requested unless you direct us to do so by opting-in at the point where the information is collected. Additionally, if after agreeing to any particular secondary uses of your information, you change your mind, you may opt-out by contacting us through one of the methods described below in Comments and Concerns or by following the unsubscribe instructions included in each promotional email.

Sharing Information

Unless Brainier has your permission or is required by law, Brainier will not sell, rent, lease or otherwise provide your personal information to others, except in order to provide you with the products and services you request. If you do not want us to share your personal information with these companies, contact us here. Brainier will only share the personal information you provide online with other Brainier entities and/or outside contractors who may be used to ship products, provide technical support, handle order processing, or otherwise act on Brainier's behalf for the purpose of providing products and services. These third parties are prohibited from using your personal information for any other purpose including their own marketing purposes.

In certain situations, Brainier may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

If Brainier is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Frames

Some of our pages utilize framing techniques to serve content to from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to www.brainiersolutions.com.

Data Security

Brainier is committed to ensuring the security of your information. We use encryption technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Every Brainier employee must abide by our Privacy Policy. Only authorized employees will have access to your personal information and such access is limited to a need-to-know basis. If, for example, you call us with a concern or complaint, the Brainier representative is allowed to access the personal information that he/she requires to address your particular concern.

Internet Commerce

Brainier uses industry-standard security measures available through your browser called Secure Sockets Layer (SSL) encryption for all Online Store purchases where sensitive data such as your credit card information is collected. If you are using Microsoft Internet Explorer 1.0 or later or Netscape 1.0 or later as your Web browser, your transactions are fully encrypted and secure. When you see either a locked padlock icon (Internet Explorer) or a solid key icon (Netscape) in the lower status bar of your browser window, then your connection is secured through SSL. We always use industry-standard encryption technologies when transferring and receiving your personal information within our Online Store. Furthermore, all of the customer data we collect is protected against unauthorized access.

Handling of Customer's Media

Brainier, upon Customer's request and subject to all payment requirements and contract terms, shall convert, through its own efforts and those of its sub-contractors, Customer's multimedia materials into a streaming video and/or audio format, or another agreed upon format. Customer shall provide Brainier with a copy of the materials to be converted in the format as specified on the Customer's quote submitted to Brainier. Customer should not provide Brainier with the original of the materials to be converted and, in no instance, shall Brainier be liable to Customer for direct damages for loss of, or other damage to, Customer's materials greater than the cost of the medium on which the materials were transmitted to Brainier. Customers utilizing this service shall be bound by the terms and conditions of this Agreement. Customer shall retain all rights, including all trademark, licensing and copyright rights, in both the original multimedia materials as well as the streaming media materials.

Links

Brainier may provide you with links to other sites. Please be aware that Brainier is not responsible for the privacy practices of these sites. Brainier does not endorse them or make any representations about them or any information, services, products or materials found on them. If you decide to access any of the third party sites through links, we strongly encourage you to read their privacy policies.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook button [and Widgets, such as the Twitter button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Notification of Changes

Brainier reserves the right to make changes to this privacy policy. If we make any changes that result in the use of personal information in a manner different from that stated at the time of collection, we will first notify you via email prior to the changes taking effect and provide you with the choice as to whether or not you will allow us to use your information in this different manner. In the event there is a material change in our privacy practices that does not affect user information already stored in our database, a notice will be posted on our web site notifying all users of the change.

Correcting/Deleting Personal Information

Upon request Brainier will provide you with information about whether we hold any of your personal information. Brainier strives to keep your personal information accurate and up-to-date. Should you find inaccuracies or wish to correct, update, amend, delete or deactivate your personal information, please contact us through one of the communication methods described below in Comments and Concerns. We will respond to your request for access within 30 days.

Comments and Concerns

We welcome your comments. Should you have any questions or concerns about our Privacy Policy, please contact us: via email at support@brainiersolutions.com, by telephone at (952) 345-5555, or by mail to: Brainier, Attn: Privacy Coordinator, 7801 East Bush Lake Road, Suite 450, Minneapolis, MN 55439.

Last Updated: 09/15/2016